Experian Status

All Systems Operational

About This Site

Service Status and Planned Maintenance for Experian Services.

Here you can find the latest information on current service disruptions and scheduled maintenance. This page is updated regularly to keep you informed about system status.

Uptime over the past 90 days. View historical uptime.

Denmark Operational

90 days ago

99.96 % uptime

Today

Kreditsikring Operational

90 days ago

99.91 % uptime

Today

EKV (Elektronisk Kreditvagt) Operational

90 days ago

100.0 % uptime

Today

RKI (via integration) Operational

90 days ago

99.96 % uptime

Today

AKS (Aktiv Kreditsikring) Operational

90 days ago

99.96 % uptime

Today

KOB Open Operational

90 days ago

99.95 % uptime

Today

Kob.dk Operational

90 days ago

99.93 % uptime

Today

BusinessInsight Operational

90 days ago

100.0 % uptime

Today

KreditStatus (CAIS) Operational

90 days ago

99.96 % uptime

Today

Generelt Operational

90 days ago

100.0 % uptime

Today

Batch delivery Operational

90 days ago

100.0 % uptime

Today

Norway Operational

90 days ago

100.0 % uptime

Today

Credit Online Operational

90 days ago

100.0 % uptime

Today

Instrategy Operational

90 days ago

100.0 % uptime

Today

BI Monitoring API Operational

90 days ago

100.0 % uptime

Today

BI Monitoring User Interface Operational

90 days ago

100.0 % uptime

Today

Scheduled Maintenance

Experian AS - TLS Certificate Renewal – www.creditinform.biz (UAT) and www.creditinform.com (PROD) Jun `8`, `2026` `22:00`-`23:00` CEST

We'd like to inform you that we'll be renewing the TLS certificates for both our UAT and production environments.

Affected Environments:
• UAT: https://www.creditinform.biz
• Production: https://www.creditinform.com

Affected Service URLs:
• https://www.creditinform.com/CreditInform.StandardWebservice.WS2005207
• https://www.creditinform.com/Experian.Services.Edr/2.2/Service.asmx
• https://www.creditinform.com/sigillscriptservice/SigillRatingImages.aspx

Timeline:
• UAT certificate update: 01. June 22:00 CET
• Production certificate update: 08. June 22:00 CET

We're updating the UAT environment one week in advance to give you time to test and ensure compatibility before the production rollout.

What You Need to Know:
The certificate will be renewed with the same issuer (Sectigo) as before, so no changes to your trust store or certificate chain should be required.
However, if your systems use certificate pinning, please note that the certificate itself will change and the pin will need to be updated accordingly.
If you're unsure how this renewal might affect your systems, we recommend checking with your internal IT team to confirm compatibility.
If you have any questions or need support during testing, feel free to reach out — we're happy to assist.
Copies of the certificates can be shared upon request.

Email: kundesenter@experian.com
Tlf.: +47 815 55 454
Posted on May 27, 2026 - 13:53 CEST

CPR scheduled maintenance Jun `9`, `2026` `19:00` - Jun `10`, `2026` `09:00` CEST

CPR will be undergoing scheduled maintenance from 2026-06-09 19:00 to 2026-06-10 09:00 CEST.
Downtime isn't expected, but the service can potentially become unstable sporadically during the maintenance period.

https://cprdkprod.statuspage.io/incidents/kd4sx3s5rdst
Posted on May 29, 2026 - 10:49 CEST

Past Incidents

Jun 8, 2026

No incidents reported today.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Avvik i responsen knyttet til rettighetspakker hos Skatteetaten

Resolved - Skatteetaten melding om at feilen nå er idenifisert og løst. Dermed skal søk direkte mot Skatteetaten (FREG) igjen fungere som normalt.
Feilen kom i forbindelse med en større omskriving av tjenesten rettighetspakker.

**********************************************************************************

The issue has now been identified and resolved, and all searches towards the Norwegian Tax Administration (Skatteetaten) are working normally again.
The issue happened as part of a major rewrite of their service.
Jun 4, 18:09 CEST

Investigating - Vi opplever for tiden feilmeldinger i responser knyttet til forespørsler direkte mot Skatteetaten.

Dette kan påvirke brukere med følgende rettighetspakker:
-Privat
-Privat privat uten hjemmel
-Privat virksomhet uten folkeregisteridentifikator

For berørte brukere kan dette medføre manglende respons på forespørsler.
Vårt tekniske team arbeider med å analysere påvirkningen og avklare nødvendige tiltak i samarbeid med relevante parter.
Vi vil publisere oppdateringer fortløpende etter hvert som mer informasjon blir tilgjengelig.

***************************************************************************

We are currently experiencing degraded responses on requests to the Norwegian Tax Administration (Skatteetaten).

This may impact users operating with the following scopes:
-Privat
-Privat privat uten hjemmel
-Privat virksomhet uten folkeregisteridentifikator

Affected users may experience missing or delayed responses to their requests.
Our technical teams are actively assessing the impact and working to identify appropriate mitigating actions in collaboration with relevant parties.
We will continue to provide updates as more information becomes available.
Jun 4, 14:05 CEST

eSkatData degraded performance

Resolved - This incident has been resolved.
Jun 4, 13:31 CEST

Investigating - Due to issues at NemLog-in, some customers may experience issues with the eSkatData consent process.

https://www.digitaliser.dk/nemlog-in/nyt-fra-nemlog-in-og-mitid-erhverv/2026/jun/driftsforstyrrelser-nemlog-in-test-1
Jun 4, 08:30 CEST

Jun 3, 2026

No incidents reported.

Jun 2, 2026

Driftsmelding: Midlertidig forsinkelse i oppdateringer fra Brønnøysundregistrene

Completed - The scheduled maintenance has been completed.
Jun 2, 13:04 CEST

Update - We will be undergoing scheduled maintenance during this time.
May 27, 09:50 CEST

Scheduled - Vi ønsker å gjøre dere oppmerksomme på at Brønnøysundregistrene vil gjennomføre systemoppgraderinger fra 27. mai kl. 17:00 til og med 31. mai 2026. I denne perioden vil det ikke bli saksbehandlet meldinger til Enhetsregisteret, Foretaksregisteret og Frivillighetsregisteret.

Dette innebærer at Experian ikke vil motta oppdateringer fra disse registrene i perioden, og oppdaterte data forventes først tilgjengelig fra 1. juni 2026.

Konsekvenser:
- Data knyttet til registrerte virksomheter kan være midlertidig utdatert (f.eks. endringer i status, styre, navn mv.)
- Eventuelle registrerte endringer hos Brønnøysund i perioden vil først bli synlige etter oppgraderingen er fullført

Våre tjenester:
- Alle Experian-tjenester vil fungere som normalt, men med den nevnte forsinkelsen i datagrunnlaget fra Brønnøysund

Ta gjerne kontakt med oss dersom dere har spørsmål.
Vi anbefaler å ta høyde for dette ved vurdering av nylige virksomhetsendringer i perioden.

*****************************************************************************************************************

Operational Notice: Temporary Delay in Updates from the Brønnøysund Registers

We would like to inform you that the Brønnøysund Register Centre will carry out system upgrades from 27 May at 17:00 (CET) to 31 May 2026 (inclusive). During this period, no filings will be processed for the Central Coordinating Register for Legal Entities, the Register of Business Enterprises, or the Register of Non-Profit Organisations.
As a result, Experian will not receive updates from these registers during this period, and updated data is expected to be available from 1 June 2026.
Impact:

Data related to registered entities may be temporarily outdated (for example changes in status, board composition, or company name)
Any changes submitted to the Brønnøysund registers during the period will only become visible after the upgrade has been completed

Our services:

All Experian services will continue to operate as normal, but with the above-mentioned delay in underlying data updates

Please contact us if you have any questions.
We recommend taking this into account when assessing recently registered entity changes during this period.
May 27, 09:43 CEST

Oppdatert: Problemet er løst – telefonlinjer fungerer normalt

Resolved - Oppdatert: Problemet er løst – telefonlinjer fungerer normalt
Problemet med ustabile telefonlinjer er nå løst. Tjenesten er tilbake til normal drift.
Vi beklager eventuelle ulemper dette kan ha medført, og takker for din forståelse og tålmodighet.
***********************************************************************************************************
Update: Issue resolved – phone lines operating normally
The issue with unstable phone lines has now been resolved. Services are operating as normal.
We apologise for any inconvenience this may have caused and thank you for your understanding and patience.
Jun 2, 13:02 CEST

Investigating - Vi opplever for tiden problemer med ustabile telefonlinjer. Vårt tekniske team jobber med å identifisere årsaken og løse problemet så raskt som mulig.
Dersom du har behov for å komme i kontakt med oss i mellomtiden, vennligst send en e-post til kundesenter@no.experian.com.

Vi beklager eventuelle ulemper dette medfører, og takker for din forståelse og tålmodighet.

*************************************************************************************************
Ongoing incident – unstable phone lines
We are currently experiencing issues with unstable phone lines. Our technical team is working to identify the root cause and resolve the issue as quickly as possible.
If you need to get in touch with us in the meantime, please send an email to kundesenter@no.experian.com.

We apologise for any inconvenience this may cause and thank you for your understanding and patience.
Jun 2, 11:09 CEST

Ustabil telefonforbindelse

Resolved - Vi kan nu bekræfte, at vores telefonlinjer igen er funktionsdygtige. Den tidligere driftsforstyrrelse er blevet løst, og alle systemer kører som forventet.

Har du spørgsmål eller brug for hjælp, kontakt venligst vores supportteam:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07

We can now confirm that our phone lines are fully operational again. The earlier service disruption has been resolved, and all systems are functioning as expected.

If you have any questions or need assistance, please contact our support team:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07
Jun 2, 12:51 CEST

Identified - Vi ønsker at informere om, at vi i øjeblikket oplever en ustabil telefonforbindelse. Vores tekniske team arbejder intensivt på at identificere og afhjælpe problemet hurtigst muligt.

I mellemtiden kan du kontakte os på mail: Experian.kundeservice@experian.com

Vi beklager de gener, dette måtte medføre, og takker for jeres forståelse og tålmodighed.

We would like to inform you that we are currently experiencing an unstable phone connection. Our technical team is working intensively to identify and resolve the issue as quickly as possible.

In the meantime, you can contact us by email at: Experian.kundeservice@experian.com

We apologize for any inconvenience this may cause and thank you for your understanding and patience.
Jun 2, 10:50 CEST

Jun 1, 2026

Ustabil telefonforbindelse

Resolved - Vi kan nu bekræfte, at vores telefonlinjer igen er fuldt funktionsdygtige. Den tidligere driftsforstyrrelse er blevet løst, og alle systemer kører som forventet.
Vi beklager de gener, nedetiden måtte have forårsaget, og takker for jeres tålmodighed og forståelse.

Har du spørgsmål eller brug for hjælp, kontakt venligst vores supportteam:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07

We can now confirm that our phone lines are fully operational again. The earlier service disruption has been resolved, and all systems are functioning as expected.

We apologize for any inconvenience caused and sincerely thank you for your patience and understanding.

If you have any questions or need assistance, please contact our support team:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07
Jun 1, 11:15 CEST

Investigating - Vi ønsker at informere om, at vi i øjeblikket oplever en ustabil telefonforbindelse. Vores tekniske team arbejder intensivt på at identificere og afhjælpe problemet hurtigst muligt.

I mellemtiden kan du kontakte os på mail: Experian.kundeservice@experian.com

Vi beklager de gener, dette måtte medføre, og takker for jeres forståelse og tålmodighed.

We would like to inform you that we are currently experiencing an unstable phone connection. Our technical team is working intensively to identify and resolve the issue as quickly as possible.

In the meantime, you can contact us by email at: Experian.kundeservice@experian.com

We apologize for any inconvenience this may cause and thank you for your understanding and patience.
Jun 1, 10:40 CEST

Experian AS - TLS Certificate Renewal - online.experian.no (PROD)

Completed - The scheduled maintenance has been completed.
Jun 1, 10:45 CEST

Scheduled - We'd like to inform you that we'll be renewing the TLS certificate for our production environment.

Affected Environment:
• Production: https://online.experian.no

Affected Service :
• Credit online
• SPC

Timeline:
• Production certificate update: 08. June.2026 at 22:00 CET

What You Need to Know:
The certificate will be renewed with the same issuer (Sectigo) as before, so no changes to your trust store or certificate chain should be required.
However, if your systems use certificate pinning, please note that the certificate itself will change and the pin will need to be updated accordingly.
If you're unsure how this renewal might affect your systems, we recommend checking with your internal IT team to confirm compatibility.
If you have any questions or need support, feel free to reach out — we're happy to assist.

Copies of the certificates can be shared upon request.
Email: kundesenter@no.experian.com
May 27, 14:28 CEST

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

Planned release for Credit Board

Completed - The scheduled maintenance has been completed.
May 27, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 CEST

Scheduled - We will perform a planned update of the Credit Board service on 26/05-2026 starting at 20:00 CEST. During the release, the service might be unresponsive for up to 2 minutes.
May 26, 12:52 CEST

May 26, 2026

May 25, 2026

No incidents reported.

All Systems Operational

About This Site

Related

Scheduled Maintenance

Experian AS - TLS Certificate Renewal – www.creditinform.biz (UAT) and www.creditinform.com (PROD) Jun 8, 2026 22:00-23:00 CEST

CPR scheduled maintenance Jun 9, 2026 19:00 - Jun 10, 2026 09:00 CEST

Past Incidents

Experian AS - TLS Certificate Renewal – www.creditinform.biz (UAT) and www.creditinform.com (PROD) Jun `8`, `2026` `22:00`-`23:00` CEST

CPR scheduled maintenance Jun `9`, `2026` `19:00` - Jun `10`, `2026` `09:00` CEST